Delivery & Returns


Delivery times

Piquant aims to dispatch orders within 3 working days. The maximum dispatch time is 5 working days at extremely busy periods. We ship items using 1st Class Royal Mail (sign for) services or Parcelforce Express48 (sign for). Shipping times should therefore be approximately 1-2 days to the UK, 3-5 days to Europe and 5-7 days worldwide. 

If your order is urgent please contact us via the contact form on the website and an alternative delivery method (such as next day delivery) can be arranged for an additional cost.

Shipping times for made to order items will vary from the information provided above. Specific shipping information will be provided on the individual product page for such items. 

We offer international shipping on smaller items only and calculate the delivery price at checkout. Please note that some international orders incur extra costs at customs that you will be liable to pay.

Returns

We hope that you love your order, but in the event that it's not quite right we can accept returns within 14 days starting from when you receive the item. Please notify us via the contact page of the website within 3 days should you wish to make a return and we will send you the appropriate address to send your good(s) back to.

To obtain a refund you must take reasonable care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Piquant will always aim to issue a refund within 21 days of receiving the good(s) back, provided they are in an acceptable condition. The amount of the refund will include the postage charged at the time of the original order. Part returns do not qualify for a refund of the delivery charge. Please note that customers are responsible for the cost of returning the unwanted goods back to Piquant. Piquant cannot issue refunds for items that are sent but not received. We recommend that customers use a 'sign for' delivery service.

Please be aware that in the case of unwanted items of medium sized and large furniture, Piquant will arrange for collection of the item. The collection cost for items of medium sized furniture (this includes chairs and coffee tables but not side tables) is £100. The collection cost of large items of furniture (this includes dining tables and desks) is £200.

Any goods that are made to order will be subject to a cancellation charge of 20% of the price of the goods. This will be deducted from any refund due to you. Goods that are made to order will be described as such in the description given on the website.